All Things Client Centred

The term client centred can still carry a lot of confusion in the industry, particularly if you’re just starting out.

Maybe your last standards check was a long time ago, and you’re looking for a refresher on what’s now expected of you.

This Monday’s CPD Zoom session looks to cover the following:

•What client-centred actually means
•The difference between instructing and coaching
•Some practical in-car client-centred tips to help you with your learners