Knowsley Inn and Lounge, Ribblers Lane, Knowsley. L34 9HA
Let’s face it — no instructor likes receiving a complaint. Whether it’s fair or not, it stings. But here’s the truth: how you respond can make or break your business reputation, your confidence, and even your income. In this practical, face-to-face workshop, Kathy Higgins & Leanne Condliff will share proven strategies for handling complaints […]
If you ‘sometimes coach & sometimes instruct’ or have the belief that ‘I’m asking questions so I must be coaching’ or even ‘coaching is asking what they want to do’ then this workshop is for you. Coaching is so often misunderstood in our industry, leading to mixed information and confusion. With years of experience as […]
This is a certificated Zoom Workshop delivered by Bob Morton Time 18:00 to 20:00 This masterclass focusses on how human beings actually learn. It might be quite different to what you think or were taught during your training. Human beings have a natural ability to learn, if it is done in a way that fits […]
