Kathy Higgins is an award-winning businesswoman, with 7 awards both for business and within the driver training industry, she is possibly one of the most qualified driver trainers in the industry and has amassed an array of varied CPD.
Kathy has progressed from being a franchisee of a national driving school to running her own multi car driving school and encourages her instructors to undergo regular CPD, in the way of free weekly classroom sessions, which cover a variety of topics from fault identification to multicultural communication, and everything in between.
She is a published author, writing ‘An Insight to Drive’, a training quality monitor across all the police diversionary courses and runs a small business outside of the driver training industry.
She is a firm believer that having only one income stream is a dangerous place to be. Having said all that, she has not lost sight of the real world and still has a good sense of humour and enjoys working with people.
When she is not working, she enjoys church bellringing, tai chi, and amateur dramatics.
Knowsley Inn and Lounge, Ribblers Lane, Knowsley. L34 9HA
This week we are going to talk about how to deal with complaints. Getting a complaint is never a good thing, even if they are unwarranted, so what is the […]
Knowsley Inn and Lounge, Ribblers Lane, Knowsley. L34 9HA
In this workshop we will explore further the elements of risk looking at the what if’s The pros and cons to risk management. Are we analysing? Are we digging? Are […]
Knowsley Inn and Lounge, Ribblers Lane, Knowsley. L34 9HA
We will look into the diverse ways of how to ask and when to ask. The more we communicate, with the correct and timely questions the easier your lesson will […]
Knowsley Inn and Lounge, Ribblers Lane, Knowsley. L34 9HA
This week we look at feedback, which is always good, even when it is negative, it all depends on how you give feedback and more importantly how it is received. […]
Knowsley Inn and Lounge, Ribblers Lane, Knowsley. L34 9HA
This is another interactive session where we all help each other in recognising what could be a “habit” and how we can initiate progress and motivation in their driving journey. […]
Knowsley Inn and Lounge, Ribblers Lane, Knowsley. L34 9HA
Top tips for a successful test day, including your learners test, your part 2 and for your part 3 or standards check. What is best practice? When should you turn […]
Knowsley Inn and Lounge, Ribblers Lane, Knowsley. L34 9HA
This week we are looking into the Tell Ask Assess side of risk management. It’s about working your strengths for Responsibility, Management, analysis and keeping everyone inside and the surrounding […]